Technical Support & RMA
Luxpanel™
Troubleshooting
Reversed connection
Check the polarity of the cable and the power supply, connect them correctly.
Lack of power
Connect the product to a higher power source (W).
Improper voltage
Connect the product to the power source indicated on the label of the panel or cable.
Excessive sag
Fix or replace LED illuminator.
Forced power cable
Fix or replace LED illuminator.
Excess cable
Reduce the cable length to the power supply.
Improper voltage
Connect the product to the proper power supply as indicated on the panel or cable label.
Excessive buckling
Fix or replace LED illuminator
One side of the panel is missing
Connect all wires coming from the panel to the power supply(s).
The panel has the transparent protector
Remove the transparent protector from the panel.
The panel has been directly vinylized
Use a vinyl backing, do not directly vinylize the panel.
Too little separation between graphics and panel
Move the graphics further away from the panel.
Inadequate diffuser
Increase the gap between the panel and the bracket or replace the bracket with a thicker one.
Electrical connection
Depending on model.
This product is designed to be connected to a low voltage DC source of 5V, 12V or 24V depending on the model, as indicated on the cable label or the label on the back of the product.
Uses
No. The product is designed for indoor use due to its IPx4 protection (to achieve better sealing it must be closed in a space that guarantees the required IP).
Yes, as long as the separation between the graphic and the panel is taken into account.
The panel is designed for indirect lighting or backlighting.
It can be drilled with a 3-point bit anywhere on its surface except in the profile area. Any other manipulation of the product will void the warranty.
Not directly. The panel is a light source, a vinyl polycarbonate can be used and placed on top of the panel.
Frontline
Troubleshooting
Reversed connection
Check the polarity of the cable and the power supply, connect them correctly. Disconnect the power supply from the mains for 3 minutes and connect the product correctly.
230V connection
The product has been damaged by a load higher than indicated. You must replace the product with a new one and connect it to a dc source at 24V.
Short circuit
Check for a short circuit along the 24V line and correct the connections.
Short circuit upstream of the power supply input. Only the power supply will be affected. In that case, check the user’s guide and the power supply specifications.
Short circuit downstream of the power supply input. Actilum products may suffer internal damage that may worsen their performance. Disconnect the power supply from the mains for 3 minutes, check the wiring and connect the product correctly.
Blinking
The power supply is at the limit of its real power because its capacity does not match the expected one. Replace with a higher power supply.
Lack of power: connect the product to a higher power source (W).
Check that the power supply is receiving power.
Improper voltage: connect the product to the power supply as indicated on the PCB connectors.
Do not drill holes in the back of the box to avoid light leakage.
Make sure that the inside of the box is white.
Use reflective material on the inside of the box.
Check that the A.F. is not limited in amperage and that the voltage at the product connectors is 24V.
Excess cable
Reduce the cable length to the power supply, if not possible, increase the supply voltage to a maximum of 24.8V.
Improper voltage
Connect the product to the proper power supply.
Some segments do not light up
Verify that the polarity has not been reversed in any of the segments along the line. Check the connection at the connectors.
Over voltage
Verify that the voltage is 24.8V maximum.
Defective item
Contact Actilum and if necessary process your warranty RMA.
Poor dissipation between element and profile
Fix the product on an aluminum base to dissipate heat.
Solder on the PCB, without resting on a metal profile and at a minimum of 400ºC.
Use the right tool.
Send the product to Actilum for repair.
Contact Actilum to make use of the warranty through the RMA procedure. Use the form at the bottom of this page.
Check the distance between Frontline and the chart.
Check the distance between elements.
Measures
The distance between elements is ~1 mm.
Center on the illuminated side.
Electrical connection
Max. units connected in series according to CE and UL standards.
Frontline M9
CE:16
UL: 11
Frontline M9+
CE:10
UL: 6
If you purchased the power supply from Actilum, refer to the custom assembly document for detailed instructions. If you cannot find it contact Actilum for assistance. Otherwise, consult your supplier.
Depending on the model, a dimmer module can be added or the input voltage can be reduced to <24V.
This product is designed to be connected to a low voltage 24V DC source.
Uses
No. The product is designed for indoor use due to its IPx4 protection (to achieve better sealing it must be closed in a space that guarantees the required IP).
The product is designed for indirect lighting or backlighting.
It can be cut only in the cut areas as indicated in the image. It can be welded only at the points indicated in the image. Solder on the PCB, without resting on a metal profile and at a minimum of 400ºC. Any other manipulation of the product will void the warranty.
Parallel
Troubleshooting
Reversed connection
Check the polarity of the cable and the power supply, connect them correctly. Disconnect the power supply from the mains for 3 minutes and connect the product correctly.
230V connection
The product has been damaged by a load higher than indicated. You must replace the product with a new one and connect it to a dc source at 24V.
Short circuit
Check for a short circuit along the 24V line and correct the connections.
Short circuit upstream of the power input.
Only the power supply will be affected. In that case, check the user’s guide and power supply specifications.
Short-circuit after power input.
Actilum products may suffer internal damage that worsens their performance. Disconnect the power supply from the mains for 3 minutes, check the wiring and connect the product correctly.
Blinking
The power supply is at the limit of its real power because its capacity does not match the expected one. Replace with a higher power supply.
Lack of power: connect the product to a higher power source (W). Check that the power supply is receiving power.
Improper voltage: connect the product to the power supply as indicated on the PCB connectors.
Excess cable
Reduce the cable length to the power supply, if not possible, increase the supply voltage to a maximum of 24.8V.
Improper voltage
Connect the product to the proper power supply.
Some segments do not light up
Verify that the polarity has not been reversed in any of the segments along the line. Check the connection at the connectors.
Over voltage: Verify that the voltage is 24.8V maximum.
Defective element
Poor dissipation between element and profile: fix the product on an aluminum base to dissipate heat.
Solder on the PCB, without resting on a metal profile and at a minimum of 400ºC.
Use the right tool.
Send the product to Actilum for repair by following the form at the bottom of this page.
Contact Actilum to make use of the warranty through the RMA form at the bottom of this page.
Check the distance between Parallel and the graph.
Check the distance between elements.
Contact Actilum to make use of the warranty through the RMA form at the bottom of this page.
XL model only
Contact Actilum to make use of the warranty through the RMA form at the bottom of this page.
XL model only
Contact Actilum to make use of the warranty through the RMA form at the bottom of this page.
Measures
Models M and XL
The distance between elements is ~1 mm.
Model L
The distance between elements is ~20 mm.
Flex-L models
The distance between elements is ~16 mm.
If your box is only illuminated on one side, place the elements as far away as possible from the graphic to be illuminated, otherwise place the modules centered.
Electrical connection
Max. units connected in series according to CE and UL standards.
Parallel M
Max. units connected in series Europe (CE): 10
Max. units connected in series (max. 96W) (UL): 6
Parallel L
| Regulations | Parallel L1 | Parallel L3 | Parallel L5 | Parallel L3+ | Parallel L5+ |
| CE | 25 | 14 | 8 | 10 | 6 |
| UL | 25 | 9 | 6 | 7 | 4 |
Parallel Flex L
| Regulations | Parallel Flex L2 | Parallel Flex L3 | Parallel Flex L6 | Parallel Flex L2+ | Parallel Flex L3+ | Parallel Flex L6+ |
| CE | 19 | 14 | 7 | 14 | 10 | 5 |
| UL | 16 | 12 | 6 | 12 | 8 | 4 |
Parallel XL
Max. units connected in series Europe (CE): 4
Max. units connected in series (UL): 4
If you purchased the power supply from Actilum, refer to the custom assembly document for detailed instructions. If you cannot find it contact Actilum for assistance. Otherwise, consult your supplier.
Depending on the model, a dimmer module can be added or the input voltage can be reduced to <24V.
This product is designed to be connected to a low voltage 24V DC source.
Uses
No. The product is designed for indoor use due to its IPx4 protection (to achieve better sealing it must be closed in a space that guarantees the required IP).
Parallel XL IP is recommended for outdoor use.
The product is designed for indirect lighting or backlighting.
Parallel M
Can be cut only in the cut areas as shown in the picture. Can be welded only at the points indicated in the picture. Solder on the PCB, without resting on a metal profile and at a minimum of 400ºC. Any other manipulation of the product will void the warranty.
Parallel L & Flex L
No. Any other manipulation of the product will void the warranty.
Parallel XL
It can be cut only along the cutting areas as shown in the picture. Any other manipulation of the product will void the warranty.
Flex
Troubleshooting
Reversed connection
Check the polarity of the cable and the power supply,
connect them correctly.
Lack of power
Connect the product to a higher power source (W).
Improper voltage
Connect the product to the power source indicated on
the label on the panel or cable.
Identify the damaged segment(s) and replace them. Cut in the central part of the welding pads, remove the defective segments and weld again the segments in good condition.
Take polarity into account when soldering.
Weld without support on metal profile and a minimum of 400ºC.
Use the right tool.
Send the product to Actilum for repair.
Solder on the PCB, without resting on a metal profile and at a minimum of 400ºC.
Use the right tool.
Send the product to Actilum for repair.
Excess cable
Reduce the cable length to the power supply.
Improper voltage
Connect the product to the proper power supply
as indicated on the label on the panel or cable.
Electrical connection
Depending on model.
This product is designed to be connected to a low voltage DC source of 5V, 12V or 24V depending on the model, as indicated on the cable label or the label on the back of the product.
Uses
No. The product is designed for indoor use due to its IPx4 protection (for better sealing
you must close it in a space that guarantees the required IP).
It can be cut only in the cut areas as indicated in the image. It can be welded only at the points indicated in the image. Solder on the PCB. without resting on a metal profile and at a minimum of 400ºC. Any other manipulation of the product will void the warranty.
Cable welding
Section welding
Corner welding
Submit RMA
If you have a technical problem that you have not been able to solve or the product is defective you can process your warranty with this RMA form.
Request RMA
Responsable: Actilum RGB, S.L.
Finalidad de la recogida y tratamiento de los datos personales: gestionar la solicitud que realizas en este formulario de contacto.
Derechos: podrás ejercer tus derechos de acceso, rectificación, limitación y suprimir los datos en [email protected], así como el derecho a presentar una reclamación ante una autoridad de control.
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