Orders and shipping

General delivery times are 5 to 7 working days plus transportation (depending on company), which may vary depending on quantity. 
Exceptionally, in the case of emergency services, deliveries are offered in 24/48 hours with an approximate extra cost of 15%, or in 72/96 hours with an approximate extra cost of 30%.
The transport is done by UPS, Nacex and Mail Boxes Etc depending on the characteristics of the order. The conditions and requirements will be determined by the requirements of each of the companies.
Any order that exceeds these conditions, or the use of another transport company will be the responsibility of the customer.
Exceptionally we can store orders in our facilities without extra cost, although it depends on our logistic capacity at that time. For this reason we recommend checking availability.
Each order is shipped with a tracking code so that the package can be traced. If you do not have it, please contact our sales team.
In our Clients Area you have all the invoices and orders that you have made with us. If you have not registered yet, contact with our administration department: administracion@actilum.com 
We can also send you your latest invoices by email, although this procedure can be lengthy.


Payments within the European Union will be made by bank transfer, promissory note or direct debit.
Payments outside the European Union will be made in advance by bank transfer. 
In the case of being a new customer, the first order will be paid in advance.


From our standard products, we can create a tailor-made solution for your project. We offer our R&D team for fully customized developments.
Our sales team works directly with our customers. We move where necessary, carry out studies on plans and develop with our R&D department looking for the specific solution to the needs of each project.
Our products offer a wide variety of color temperatures ranging from 2,700K to 6,500K. 
To see the specific characteristics of each product, you can check the Products section of the web menu.
Our products comply with the most relevant international certifications. You will find the certifications available for each product in each of their datasheets (you can access them in the Products menu on the website).
In the case of needing a specific certification, we offer the possibility of obtaining it. Contact our team to know the procedure.

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