Problems solving

Inverted connection
Check the polarity of the cable and the power supply, connect them correctly.

Lack of power
Connect the product to a higher power source (W).

Inadequate voltage
Connect the product to the power supply indicated on the panel or cable label.

Excessive buckling
Fix or change the LED illuminator.

Forced power cable
Fix or change the LED illuminator.
Excess cable
Reduce the length of the cable to the power supply.

Inadequate voltage
Connect the product to the appropriate power source as indicated on the panel or cable label.
Excessive bucklingo
Fix or change LED illuminator
One side of the panel has not been connected
Connect all cables that come from the panel to the power supply.
The panel has the transparent protector
Remove the transparent protector from the panel.

The panel has been vinyled directly
Use a vinyl holder, do not directly vinyl the panel.
Not enough separation between graphic and panel
Separate the graphics further from the panel.

Inappropriate diffuser
Increase the separation between the panel and the support or replace the support with a thicker one.


Electric connection

Depending on the model.
This product is designed to be connected to a low voltage DC source. 5V, 12V or 24V depending on the model, as indicated by the cable label or the label on the back of the product.


No. The product is designed for indoor use due to its IPx4 protection (to get a better seal it must be closed in a space that guarantees the required IP).
Yes, as long as the separation between the graphic and the panel is taken into account.
The panel is designed for indirect lighting or backlight.
It can be drilled with a 3-bit drill bit anywhere on its surface except in the profile area. Any other handling of the product will void the warranty.
Not directly. The panel is a light source, a vinyl polycarbonate can be used and placed on top of the panel.

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